Your Privacy Is Our Responsibility
This policy explains in detail how your personal information is collected, stored, and kept secure on the nagad88 voucher platform. By continuing to use the site, you are considered to have accepted this policy.
1 Introduction and Scope
This privacy policy applies to all users of the nagad88 voucher platform — whether accessed via mobile browser, desktop, or app. In this policy, "we", "us", or "platform" refers to nagad88 voucher; "you" or "user" refers to any person, registered or unregistered, who visits the site.
Protecting your personal information is our highest priority. We use industry-standard encryption technology and SSL protection to keep your data secure. This policy is consistent with our Terms and Conditions and both should be read together.
If you have any questions after reading this policy, contact our support team — assistance is available 24/7 via live chat and email in both Bengali and English.
2 Data Collection — What Information We Collect
2.1 Information Collected at Registration
When creating an account on nagad88 voucher, we collect the following information:
- Full name
- Date of birth (for age verification — to confirm 21+)
- Email address
- Mobile number
- Preferred currency and language
2.2 Financial Transaction Information
During deposits and withdrawals, we record transaction-related information — such as payment method type (bKash, Nagad, Rocket, Upay, or bank transfer), amount, and transaction time. Full account numbers or bank PINs are not stored on our servers.
2.3 Automatically Collected Information
Certain technical information is collected automatically while browsing the site:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Site access time and session duration
- Pages visited and click patterns
- Cookies and session identifiers
2.4 Gameplay Information
Your bet history, win/loss records, bonus usage, and session details are recorded in our system. This is primarily used for account verification, dispute resolution, and ensuring responsible gaming.
3 Purpose of Data Use
We use the information we collect only for the following purposes:
- To create, verify, and manage accounts
- To process deposits and withdrawals
- To manage bonuses and promotional offers
- To identify and resolve technical issues
- To prevent fraud and unauthorized access
- To improve platform security and performance
- To monitor at-risk behaviour in accordance with our Responsible Gaming Policy
- To comply with legal obligations
- To notify you of relevant offers, subject to your consent
4 Data Storage and Security
4.1 Data Retention Period
We retain all your information while your account is active. Even after an account is closed or becomes inactive, certain information may be kept for a defined period for legal, regulatory, and dispute resolution needs.
4.2 Security Measures
We follow industry-standard practices to keep your information secure:
- SSL (Secure Socket Layer) encryption — on all data transmissions
- Server-side encryption — for stored sensitive information
- Two-factor OTP verification
- Regular security audits and monitoring
- Restricted access policy — only authorized staff can view information
4.3 Password Protection
Your password is stored in hashed form — no employee is able to read your password. Use a strong password for your account security and do not share it with anyone.
5 Sharing Information with Third Parties
We may share information with third parties in the following limited circumstances:
5.1 Payment Processors
To complete your deposits and withdrawals, we share the necessary transaction information with bKash, Nagad, Rocket, Upay, and approved banking partners. These partners have their own privacy policies.
5.2 Technology and Service Providers
We use trusted third-party services for server hosting, game providers, and fraud detection tools. They receive only the information necessary to provide their services and may not use it for any other purpose.
5.3 Legal Obligations
We may be required to provide information to authorities when compelled by a court order, investigation, or legal process.
6 Cookie Policy
The nagad88 voucher website uses cookies — small data files stored in your browser. Cookies help our site function smoothly.
6.1 Types of Cookies
- Essential Cookies: To maintain login sessions and ensure security.
- Functional Cookies: To remember language preferences and account settings.
- Analytics Cookies: To understand which parts of the site are used most — all data is anonymous.
6.2 Cookie Control
You can disable cookies by changing your browser settings. However, disabling essential cookies may prevent certain site functions — such as logging in — from working correctly.
7 User Rights
As a user of the nagad88 voucher platform, you have the following rights:
7.1 Right to Access Information
You may request to know what information we hold about you. We will provide that information within a reasonable time.
7.2 Right to Correct Information
If any information in your profile is incorrect or incomplete, you may request a correction. Some information can be changed directly in your account settings.
7.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may unsubscribe at any time. However, important account-related messages — such as transaction confirmations or security alerts — will continue to be sent.
7.4 Right to Close Your Account
If you no longer wish to use the platform, you may contact the support team to request account closure. Even after closure, certain information may be retained for a defined period as required by law.
To learn more about us and get general information about platform policies, read our About Us page.
8 Protection of Minors
nagad88 voucher is intended only for individuals aged 21 or above. We do not knowingly collect or store information from anyone under 21. Age is verified at registration, and if we become aware that an account belongs to a minor, it will be closed immediately and the associated information will be deleted.
You can read our detailed guidance on keeping minors away from online gaming in the FAQ section.
9 International Data Transfers
Our servers and technology infrastructure may be located in various countries. Even if your information is processed outside Bangladesh, we ensure it is handled in accordance with internationally recognised data protection standards. These international transfers are always carried out under contractual safeguards.
10 Policy Changes and Updates
We may update this privacy policy as required by changes in technology, law, or our services. For any significant changes, we will notify registered users by email or account notification.
If you continue to use the site after changes are made, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Live Chat: Available 24/7 — from any page on the site
- Email: [email protected]
Our support team is able to respond in both Bengali and English.